Lines 1 to 6: taxpayer information
Taxpayer and spouse names and identifying numbers, current street address, daytime phone, email address and fax number.
911
Request for Taxpayer Advocate Service Assistance (and Application for Taxpayer Assistance Order)
- Agency
- IRS
- Revision
- Rev. 6-2026
- Fillable fields
- 57
- Pages
- 4
- Official source
- IRS form page
- Checked
- October 21, 2026
Form 911: Request for Taxpayer Advocate Service Assistance
Form 911, Request for Taxpayer Advocate Service Assistance (and Application for Taxpayer Assistance Order), asks the Taxpayer Advocate Service (TAS) for help with a federal tax issue. The form describes TAS as an independent organization within the IRS that helps taxpayers resolve federal tax issues and protects taxpayers' rights, and says its assistance is always free.
The form says TAS may be able to help if a federal tax problem is causing a financial difficulty, if the issue could not be resolved with the IRS, or if an IRS system, process or procedure is not working as it should. Section I holds the taxpayer's details, the tax form and period, the issue, the relief requested and signatures. Section II is for an authorized third party under Form 2848 or Form 8821. The instructions are on pages 3 and 4.
You can fill out Form 911 free in your browser on this page and download the PDF without an account.
What's on Form 911
Lines 7 to 9: contact preferences
Preferred way to receive updates (email, letter or phone call), consent to leave confidential details on voicemail, a point of contact, and preferred language or TTY/TDD needs.
Lines 10 and 11: tax form and period
The tax form number, such as 1040, 941 or 720, and the tax year or period.
Lines 12a and 12b: issue and relief
A description of the tax issue and any difficulties it is creating, and the relief or assistance requested.
Lines 13 and 14: signatures
Signature of the taxpayer or corporate officer with title and date, and the spouse's signature for a joint request, under a statement authorizing TAS to contact third parties.
Section II: third party information
Part A for a Form 2848 power of attorney and Part B for a Form 8821 authorization, each with name, CAF number, address, phone, fax and the representative's signature.
How to fill out Form 911
- 1
Lines 1 to 3
Enter the name as shown on the tax return and the SSN, ITIN or EIN, a spouse's name and number if the request relates to a joint return, and the current mailing address.
- 2
Lines 4 to 9
Enter phone and fax. The form says an email address on line 5 is consent to encrypted email, so leave it blank to get no emails from TAS. Check 7b only to allow confidential details on voicemail.
- 3
Lines 10 and 11
Enter the tax form, for example Form 1040 for an individual income tax issue, and the period: the calendar or fiscal year for income tax, or the calendar quarter for employment tax.
- 4
Lines 12a and 12b
Describe the issue and the actions the IRS has taken or not taken. For an IRS delay of more than 30 days, give the date of first contact. Then describe the action requested and attach supporting documents.
- 5
Lines 13 and 14
Sign and date. The instructions say signing does not suspend any applicable periods, such as for petitioning the Tax Court or requesting a Collection Due Process hearing.
- 6
Section II
Complete it only if a representative acts on the taxpayer's behalf. Leave unknown fields blank and include a copy of Form 2848 or 8821 if available.
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Where to send it and what happens next
The form lists [email protected]. It says emailed forms and attachments are not encrypted, and sending one is consent to email as a way to communicate about the request.
7940 Kentucky Dr, MS 11 G, Florence, KY 41042.
Fax
(855) 828-2723. From overseas, fax 1 (304) 707-9793, which the form says is not a toll-free number for U.S. taxpayers, or use the same email address.
No response
If there is no response within 30 days, the form says to email [email protected] with "No Response" in the subject line.
One request per issue
The form says not to submit multiple Form 911s for the same issue, as this may cause delays.
Related forms
Who files Form 911?
The taxpayer, or an authorized representative acting for the taxpayer, completes Form 911 and sends it to the Taxpayer Advocate Service.
Official sources and the blank
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Questions about Form 911
What does Form 911 do?
It requests help from the Taxpayer Advocate Service with a federal tax issue. Its title says it is also an Application for Taxpayer Assistance Order.
Does TAS charge for help?
The form says TAS assistance is always free.
How is Form 911 sent?
By email to [email protected], by mail to 7940 Kentucky Dr, MS 11 G, Florence, KY 41042, or by fax to (855) 828-2723.
What if TAS does not respond?
The form says that after 30 days with no response, email [email protected] with "No Response" in the subject line, and not to send another Form 911 for the same issue.
Does Form 911 stop IRS deadlines?
No. The instructions say signing the request does not suspend any applicable periods, such as for petitioning the Tax Court or requesting a Collection Due Process hearing.
Can a tax professional send it?
Yes. An authorized representative completes Section II, attaches a copy of Form 2848, Form 8821 or other power of attorney, and signs. The form says the taxpayer then does not need to sign.