Privacy Policy

Established & Effective Date: March 2025
Update: June 15, 2025

We at IndoxORG, a subsidiary of OSLLM (the "Company", "we", or "us"), are committed to safeguarding the privacy of our users. This Privacy Policy explains how your Personal Information and Usage Information are collected, used, shared, stored, protected, and disclosed when you use our services, including the IndoxORG website and related applications.

IndoxORG provides online tools for converting files (such as documents and images) from one format to another. This Privacy Policy applies to all websites, applications, and services operated by the Company in connection with these file-conversion services ("Services").

By using our Services, you agree to the terms of this Privacy Policy. If you do not accept the terms of this Privacy Policy, you must stop using our Services. We strongly recommend that you read this policy carefully before proceeding with any activity on our platform.

Relationship to Terms of Use

Your use of IndoxORG is also governed by our Terms of Use.
For details on your rights, obligations, and limitations of liability, please review the Terms of Use available on our website.

Company Information
  • Name: IndoxORG LLC (referred to as "IndoxORG", "We", "Us", or "Our")
  • Parent Company: OSLLM
  • Address: 7343 N Teutonia Ave, Unit 7
  • State: Wisconsin
  • City: Milwaukee
  • Zip Code: 53209
  • Country: United States of America
  • Phone Number: +1 (971) 813-5163
  • Website: https://indox.org
  • Email: [email protected]
Information We Collect

We collect information about you to:

  • Register and manage your account;
  • Provide access to and use of our Services;
  • Communicate with you about the Services;
  • Respond to your questions and support requests;
  • Monitor service usage and prevent abuse or illegal activities;
  • Enforce our Terms of Use.
Collecting and Using Your Personal Data

When you visit or use our Services, we collect information about your device and interactions with the platform.

1. Technical Information

We may collect:

  • IP address of the device used to access our Services;
  • Device identifiers (e.g., mobile device ID);
  • Technical details such as device type, browser type, operating system.

We use this information to:

  • Optimize performance of the Services;
  • Diagnose and resolve technical issues;
  • Improve compatibility and stability.
2. Content Characteristics

When you use IndoxORG, we process:

  • Inputs you provide (e.g., file uploads, text inputs);
  • Feedback or support messages;
  • Metadata related to usage and conversions.

This information is used to:

  • Provide core functionality (e.g., converting files, maintaining history where enabled);
  • Improve reliability and quality of the Service;
  • Support debugging and service optimization.
3. Cookies

When you access our Services via web browser, we use cookies and similar technologies.

Cookies are small identifiers stored on your device that allow us to:

  • Recognize your browser or device;
  • Track how and when pages and features are accessed;
  • Measure usage and performance.

You may configure your browser to refuse cookies or notify you when a cookie is being sent. However, disabling cookies may limit certain features of the Service.

Third-party websites that you access via links on our platform may also use cookies. This Privacy Policy does not govern third-party cookies.

4. Personal Data

We may ask you to provide personally identifiable information, including but not limited to:

  • Email address;
  • First and last name;
  • Usage and content generation data;
  • Phone number;
  • Location data (where applicable or required by law/regulation).
How We Use Your Information

The Company may use Personal Data for the following purposes:

  • To provide and maintain the Service
    Including monitoring usage, ensuring proper functionality, and improving service quality.

  • To manage your account
    Managing registration, authentication, and access to features available to registered users.

  • For the performance of a contract
    Fulfilling contractual obligations related to purchased products, services, or subscriptions.

  • To contact you
    Communicating via email or other electronic means (e.g., in-app notifications) regarding service updates, security notices, or essential information.

  • To provide you with news and offers
    Sending information about similar services, features, or events, unless you opt out of such communications.

  • To manage your requests
    Handling and resolving support requests or user inquiries.

  • To deliver targeted content or advertising
    Where applicable and lawful, using your information (possibly together with third-party vendors) to tailor content or measure advertising effectiveness.

  • For other internal purposes
    Such as data analysis, identifying usage trends, evaluating or improving our Services, and refining our marketing and user experience strategies.

With Whom We Share Your Information

We do not rent or sell your personally identifiable information for ad or lead monetization. However, we may share your information as described below.

1. Third-Party Vendors

We may engage third-party vendors to perform services on our behalf, such as:

  • Business analytics;
  • Customer support;
  • Payment processing;
  • Infrastructure and hosting;
  • Email delivery;
  • Marketing and communications;
  • Live chat or support interfaces.

These vendors are authorized to use your information only as needed to perform their functions and are not permitted to use or share your information for other unrelated purposes.

2. Companies Within Our Corporate Family

We may share information with our parent company OSLLM, subsidiaries, or affiliates as needed to provide and improve services.
Any such entity handling your data must follow privacy practices consistent with this Privacy Policy.

3. Business Partners

We may collaborate with business partners to offer integrated or optional services. If you choose to use such services, we may share relevant information with those partners. Their use of your data will be governed by their own privacy policies.

4. User Profiles and Submissions

If the Service exposes any social or collaborative features (e.g., profile, comments, discussion areas), certain information you voluntarily provide (such as name, location, profile content, or uploaded media) may become visible to other users.

Any content you publish in public areas may be collected or used by others. We do not control third-party practices in such contexts.

5. Affiliated Websites

If you were referred to IndoxORG from another website, it may be necessary to share limited registration information (e.g., name, email) with that referring site. Their privacy practices are governed by their own policies.

6. Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, bankruptcy, or similar event, user information may be transferred as part of the business assets.

7. Government Bodies and Legal Requirements

We may disclose your Personal Information when required by law or in response to valid legal processes (e.g., subpoena, court order, government request), or to protect our rights, property, or safety.

Where legally permitted and practical, we will attempt to notify you when such disclosures are made.

Retention of Your Personal Data

We retain Personal Data only as long as necessary to:

  • Fulfill the purposes set out in this Privacy Policy;
  • Comply with legal obligations;
  • Resolve disputes;
  • Enforce our agreements and policies.

Retention periods may vary depending on data type, legal requirements, and business needs.

How We Protect Your Information

We use commercially reasonable technical and organizational measures to protect your information, including:

  • Access controls and authorization limits;
  • Encryption where appropriate;
  • Firewalls and intrusion detection systems;
  • Secure data transmission practices.

No system can guarantee absolute security, but we aim to minimize risk and restrict access to authorized personnel only.

International Data Transfers

If you access our Services from outside the United States, your data may be transferred to, stored in, or processed in the United States, where our primary infrastructure is located. Data protection laws in the United States may differ from those in your jurisdiction.

We take reasonable steps to ensure that your data is treated securely and in accordance with this Privacy Policy, and that no transfer occurs without appropriate safeguards.

Email Marketing

We may use your email address to send:

  • Service updates;
  • Security or important notices;
  • Optional newsletters, marketing, or promotional materials.

You can opt out of marketing emails by:

We may use email infrastructure providers (e.g., Amazon SES or similar services). Their privacy practices are governed by their own privacy policies.

Payments

We may use third-party payment processors (such as Stripe) to handle payments.

  • We do not store full credit card details on our servers.
  • Payment data is processed directly by the payment provider under their own PCI-DSS–compliant policies.

You can review Stripe's Privacy Policy here: https://stripe.com/privacy.

GDPR Privacy

If you are located in the European Economic Area (EEA) or another GDPR jurisdiction, the following applies.

Legal Basis for Processing Personal Data

We may process Personal Data under one or more of the following legal bases:

  • Consent – You have given consent for one or more specific purposes.
  • Performance of a contract – Processing is necessary to perform a contract with you or fulfill pre-contractual steps.
  • Legal obligations – Processing is required to comply with applicable laws.
  • Vital interests – Processing is necessary to protect someone’s vital interests.
  • Public interest – Processing is related to tasks carried out in the public interest or under official authority.
  • Legitimate interests – Processing is necessary for our legitimate interests, provided they do not override your rights and freedoms.

We will help clarify which legal basis applies in specific situations upon request.

Your Rights under GDPR

If you are within the EU/EEA, you have the right to:

  • Access your Personal Data
  • Request correction of inaccurate or incomplete data
  • Object to processing based on legitimate interests or for direct marketing
  • Request erasure of your Personal Data where there is no valid reason for continued processing
  • Request data portability in a structured, commonly used, machine-readable format
  • Withdraw consent where processing is based on consent

To exercise these rights, contact us at [email protected].

CCPA Privacy (California)

If you are a resident of California, you are entitled to certain rights under the California Consumer Privacy Act (CCPA).

You have the right to:

  • Be notified about categories of Personal Information collected and the purposes;
  • Request disclosure of the categories and specific pieces of Personal Information collected about you;
  • Request deletion of your Personal Information (subject to legal exceptions);
  • Opt out of any "sale" of Personal Information (we do not sell Personal Information for ad monetization);
  • Not be discriminated against for exercising your CCPA rights.

Requests under the CCPA can be made by contacting us at [email protected].

Personal Information of Minors

Our Services are not intended for children under 13 years of age (or under 16 in certain jurisdictions). If you believe a child has provided us with Personal Information, please contact us so we can delete it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do:

  • We will post the updated version on this page;
  • We may notify you via email or a prominent notice on the Service;
  • The "Update" date at the top of this document will be revised.

Your continued use of the Service after changes take effect means you accept the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, you can contact us:

IndoxORG | Privacy Policy