Terms of Use

Please read these terms of use (“Agreement”) carefully before using the services offered by Nemati AI LLC (“Company”). By visiting the website https://indox.org and/or using the services in any manner, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If these terms are considered an offer, acceptance is expressly limited to such terms.

If you do not agree to all the terms and conditions of this Agreement, you may not use the website https://indox.org, applications, extensions, or services provided by the Company. Use of the Company’s services is expressly conditioned upon your acceptance of these terms.

Indox is a product of Nemati AI LLC that provides online tools for file conversion, including but not limited to converting documents, images, audio, and other file formats.

The Company does not knowingly collect or solicit personal information from anyone under the age of 13, nor does it knowingly allow such individuals to register for the Services. If you are under 13 years of age, you must not attempt to register for the Services or provide any personal information to us, including your name, address, telephone number, or email address.

No person under the age of 13 may provide any personal information to the Company or through the Services. If the Company becomes aware that it has collected personal information from a child under 13 without verified parental consent, it will delete that information promptly. If you believe that the Company might have any information from or about a child under 13, please contact us at [email protected].

By accessing or using the Services, you represent and warrant to the Company that:

1. Legal Capacity
   You are of legal age to form a binding contract with the Company and are not prohibited by law from accessing or using the Services.

2. Accurate Information
   All registration information you submit is accurate, current, and truthful.

3. Maintenance of Information
   You will maintain the accuracy of such information and promptly update it as necessary.

You further certify that you are legally permitted to use and access the Services and take full responsibility for your selection, use, and access to the Services. This Agreement is void where prohibited by law, and the right to access the Services is revoked in such jurisdictions.

By placing an order for goods or services through our Service, you confirm that you are legally capable of entering into binding contracts.

Your Information

When you place an order for goods or services available on our Service, we may request certain information necessary to process your order, including but not limited to:

• Your name
• Your email address
• Your phone number
• Your credit card number
• The expiration date of your credit card
• Your billing address
• Your shipping information

You represent and warrant that:

1. You have the legal right to use any credit or debit card(s) or other payment method(s) associated with your order.
2. All information you provide to us is true, correct, and complete.

By submitting your information, you authorize us to share it with third-party payment processors solely for the purpose of completing your order.

We reserve the right to refuse or cancel your order at any time for reasons including but not limited to:

1. Goods Availability – If the goods or services you ordered are unavailable.
2. Pricing Errors – If there are errors in the description or pricing of the goods or services.
3. Order Errors – If there are errors in your order details.

To ensure fairness and maintain the normal operation of our services, we monitor and may take measures against abnormal user behavior. If a user’s conduct violates our Terms of Use or Code of Conduct, such as:

• Manipulating Membership Status – Attempting to manipulate membership status through improper means.
• Disruptive Cancellations – Intentionally making repetitive cancellations to disrupt service operations.
• Exploiting System Vulnerabilities – Attempting to exploit system vulnerabilities to obtain undue benefits.
• Account Sharing or Reselling – Violating the single-account user principle by reselling or sharing the account with multiple users.

We reserve the right to immediately terminate or suspend the user’s membership and/or right to use the services. In such cases, a refund may not be offered. Each situation will be assessed on a case-by-case basis to ensure a fair and safe environment for all users.

We are constantly updating our offerings of goods and services on the Service. The goods or services available on our Service may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other websites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, or services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

The Company reserves the right to revise its prices at any time prior to accepting an order.

Prices quoted may be revised by the Company after accepting an order in the event of circumstances affecting delivery, such as government actions, variations in customs duties, increased shipping charges, higher foreign exchange costs, or any other matter beyond the Company’s control. In such cases, you will have the right to cancel your order.

Payments can be made through valid credit or debit cards and are subject to validation checks and authorization by your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of your order.

Subscription Period

The Service, or certain parts of it, may be available only with a paid subscription (“Subscription”). You will be billed in advance on a recurring and periodic basis (monthly or yearly), depending on the Subscription plan you select. At the end of each period, your Subscription will automatically renew under the same conditions unless you cancel it or the Company cancels it.

Subscription Cancellations

You may cancel your Subscription renewal by contacting us at [email protected] or through the dashboard. You will not receive a refund for fees already paid for the current Subscription period, and you will be able to access the Service until the end of your current Subscription period.

You must provide the Company with accurate and complete billing information, including your full name, address, state, zip code, telephone number, and valid payment method information.

If automatic billing fails, the Company will issue an electronic invoice indicating that you must proceed manually with the full payment for the billing period.

The Company may modify Subscription fees at any time at its sole discretion. Any changes will become effective at the end of the current Subscription period.

The Company will provide reasonable prior notice of any Subscription fee changes, giving you the opportunity to terminate your Subscription before the changes take effect. Your continued use of the Service after the fee change takes effect constitutes your agreement to pay the modified Subscription fee.

No-Refund Policy

We do not offer refunds for any purchases made through our Service. All sales are final. Cancelling stops your next renewal, you keep access to the Service until the end of your current paid cycle (see Subscription Cancellations above). For billing errors, contact us at [email protected].

By making a purchase on our Service, you acknowledge and agree that:

1. All transactions are final and non-refundable.
2. You will not receive a refund for any fees paid for Subscriptions or Advanced Credits Add-on Packages, regardless of usage or satisfaction.
3. This no-refund policy applies to all Subscription types and add-on packages, without exception.

Credits Expiration

Credits do not expire. Pay-As-You-Go credits and the credits granted with each Subscription cycle stay in your account balance until you use them, for as long as your account is active. Free-plan credits are added daily. If your account is deleted, any remaining credits are removed with it and are not refundable.

EU or Turkey Customers

If you reside in the European Union or Turkey, your purchase may be subject to mandatory consumer protection laws. In such cases:

• You may have the right to request a refund within a specified period under your local regulations.

To initiate a refund request, contact us at [email protected]. If eligible:

• We may evaluate your usage and issue a pro-rated refund for the unused portion.
• Refunds may take up to 14 business days after approval.
• We may request proof of identity and payment before processing the refund.
• Upon refund, all remaining credits and access to services will be revoked.

Promotions available through the Service may be subject to separate rules. If you choose to participate in any promotion, please review the applicable rules and our Privacy Policy. In the event of a conflict between promotion rules and these Terms, the promotion rules will take precedence.

When you create an account with us, you must provide accurate, complete, and current information at all times. Failure to do so constitutes a breach of the Terms and may result in immediate termination of your account.

You are responsible for safeguarding the password you use to access the Service and for any activities or actions under your password, whether on our Service or a third-party service.

You agree not to disclose your password to any third party and to notify us immediately upon becoming aware of any security breach or unauthorized use of your account.

You may not use as a username:

• The name of another person or entity,
• A name that is not lawfully available for use,
• A name or trademark subject to any rights of another person or entity without appropriate authorization,
• A name that is offensive, vulgar, or obscene.

We permit only one account per user. You may log into your account on up to ten devices. If you attempt to create multiple accounts, exceed the device limit, or violate our fair usage policy, we reserve the right to remove your data and restrict your access to the Service.

To maintain fairness, security, and sustainable development of Indox and ensure that all users can enjoy high-quality services, we have established this policy.

We explicitly prohibit:

• Subscribing through unofficial channels such as unauthorized third-party payment platforms,
• Account sharing or reselling,
• Circumventing our security measures through technical means,
• Any behavior that violates our Terms of Service.

For users who violate these regulations or related parties who illegally profit, we may:

• Suspend or terminate relevant accounts,
• Cancel all illegally obtained benefits,
• Reserve the right to pursue legal liability.

To better identify and prevent abnormal behavior, we have upgraded Indox’s account security risk control system while aiming not to affect normal users. We understand that misjudgments may occur; therefore, we provide an appeal channel at [email protected]. The Indox Security Team will review each appeal case carefully and impartially.

We strongly recommend that users purchase and use services only through official channels. This protects your rights and supports the continued provision of high-quality services.

Your Right to Create and Post Content

Our Service enables you to generate and process content (including files you upload and converted outputs). You are solely responsible for the content you create or process using the Service, including its legality, reliability, and appropriateness.

By using the Service, you grant us a global, non-exclusive, royalty-free license to use, host, store, copy, and process your content solely to:

1. Provide and operate the Service;
2. Maintain and improve the Service (including improving algorithms used for file conversion and processing);
3. Generate anonymized usage statistics.

You retain ownership of any content you upload, post, or create using the Service. We do not use your files to train AI models.

You represent and warrant that:

1. You own the content or have all necessary rights to use it and grant us the rights described above.
2. Your content does not violate applicable laws or infringe any third party’s rights (including copyright, privacy, publicity, or contractual rights).

Content Restrictions

You may not generate, upload, or transmit content that:

• Is unlawful, harmful, or promotes illegal activity;
• Contains malware, viruses, or harmful code;
• Is defamatory, discriminatory, or harassing;
• Infringes intellectual property rights of others;
• Violates privacy by sharing sensitive personal information without consent;
• Constitutes spam, unauthorized advertising, or fraudulent schemes.

The Company reserves the right to remove or restrict content that violates these Terms and may suspend or terminate accounts involved in repeated violations.

Prohibited Activities

In connection with the Service, you may not:

• Use the Service to gather passwords, account credentials, or sensitive information from other users;
• Compromise network security, for example by cracking passwords or distributing illegal material;
• Run automated processes (such as spam bots or auto-responders) that overload the system;
• Scrape, crawl, or reverse-engineer any part of the Service;
• Violate intellectual property laws or attempt to decompile the Service's source code.

Fraudulent, abusive, or illegal activity may result in immediate account suspension or termination.

Content Backups

Although the Company performs regular backups, we do not guarantee that all content will be fully preserved or restored. You are responsible for maintaining your own backups of any important data. The Company is not liable for any loss or corruption of data.

Uploaded files and results are deleted automatically: within 24 hours on the free tier, and after up to 180 days on paid plans. Download anything you need to keep. Our Privacy Policy describes file retention in full.

Some tools, such as AI Extract, Doc Chat and Summarize, use artificial-intelligence models provided by third parties. Our Privacy Policy names those providers and explains what is sent to them.

• AI-generated output can be incomplete or wrong. Review it before you rely on it; you are responsible for how you use it.
• AI output is not legal, financial, medical, or other professional advice.
• You must have the right to submit any content you ask an AI tool to process.

We respect the intellectual property rights of others. It is our policy to respond to any claim that content posted on our Service infringes on the copyright or other intellectual property rights of any person.

If you are a copyright owner or authorized to act on behalf of one and believe that copyrighted work has been copied in a way that constitutes infringement, please submit a written notice to our copyright agent at [email protected].

Your notice should include sufficient details of the alleged infringement. You may be held liable for damages (including costs and attorneys’ fees) if you knowingly misrepresent that any content is infringing.

We follow a policy consistent with the Digital Millennium Copyright Act (DMCA): we remove or disable access to material we believe in good faith is copyrighted material copied and distributed without authorization, and we terminate services to repeat offenders.

Reporting Copyright Infringement

A notice of copyright infringement sent to our Designated Agent must contain:

1. A physical or electronic signature of a person authorized to act on behalf of the copyright owner;
2. Identification of the copyrighted work claimed to have been infringed;
3. Identification of the material claimed to be infringing, with enough information to locate it within the Service;
4. Your contact information, including address, telephone number, and, if available, email address;
5. A statement that you have a good-faith belief that the material is not authorized by the copyright owner, its agent, or the law;
6. A statement under penalty of perjury that the information provided is accurate and that you are authorized to act on behalf of the copyright owner.

Our Response to a Valid Notice

On receiving a bona fide infringement notice, we:

1. Remove or disable access to the material alleged to be infringing;
2. Notify the user that the material has been removed or disabled;
3. Terminate access for repeat offenders.

Counter-Notice

If you believe material was removed or disabled by mistake, or that you have the legal right to use it, you may send a counter-notice to our Designated Agent. It must include:

1. Your physical or electronic signature;
2. Identification of the material that was removed or disabled and where it appeared before removal;
3. A statement under penalty of perjury that you have a good-faith belief the material was removed or disabled by mistake or misidentification;
4. Your name, address, telephone number, and, if available, email address;
5. A statement that you consent to the jurisdiction of the federal court in your judicial district (or any judicial district in which the Company is located, if you are outside the United States) and that you will accept service of process from the party who sent the original notice.

After a counter-notice we may send a copy to the original complaining party. Unless the copyright owner files an action seeking a court order, we may restore the material within 10 to 14 business days, at our discretion.

Designated Agent

Nemati AI LLC, 7343 N Teutonia Ave Unit 7, Milwaukee, WI 53209, United States · [email protected]

Intellectual Property Ownership

The software and platform are licensed and not sold to you under this Agreement. Nemati AI LLC and its licensors retain all title, ownership rights, and intellectual property rights in and to the software and Service. All rights not expressly granted are reserved.

Indox Content

Except for user content, all materials on the Service, including:

• Text, documents, descriptions, products, software, graphics, photos, sounds, videos, interactive features, and services (“Materials”);
• Trademarks, service marks, and logos (“Marks”);

are the property of Nemati AI LLC and/or its licensors and may be protected by copyright and other intellectual property laws.

"Indox" and the Indox logo are Marks of Nemati AI LLC and its affiliates.

User Content and Derived Content

You are solely responsible for:

• All content, files, and data you upload, submit, or transmit using the Services (“User Content”);
• Any content derived from your User Content through processing or conversion by the Service (“User Derived Content”).

You warrant that:

1. You own or have valid rights and licenses to all User Content you provide;
2. No User Content or User Derived Content infringes any third party’s rights or applicable laws;
3. You will not distribute User Content or User Derived Content in violation of third-party rights.

You acknowledge that the Service is not an archival or storage solution. You are responsible for backups of your own User Content.

To the maximum extent permitted by law, by uploading User Content, you grant Nemati AI LLC a non-exclusive, worldwide, royalty-free, fully paid, transferable, sublicensable, perpetual, and irrevocable license to:

1. Provide the Software and Services;
2. Administer, maintain, and improve the Software and Services;
3. Collect and analyze anonymized information.

If User Content includes third-party data, you warrant that you have obtained all required consents.

Feedback

If Nemati AI LLC receives any feedback (questions, comments, suggestions, etc.), all intellectual property rights in such feedback belong exclusively to Nemati AI LLC. You assign all such rights to Nemati AI LLC and waive any moral rights regarding such feedback.

Our Service may include links to third-party websites or services that are not owned or controlled by the Company.

The Company has no control over and assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services. You agree that the Company is not responsible or liable for any damage or loss caused by your use of or reliance on third-party websites or services.

We recommend that you review the terms and conditions and privacy policies of any third-party websites or services you visit.

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including but not limited to a breach of these Terms.

Upon termination, your right to use the Service will cease immediately. You may close your account at any time from your account settings, or simply stop using the Service. A closed account is permanently erased 30 days later unless you sign in again before then, as described in our Privacy Policy. We send a final confirmation email when the erasure is complete. At erasure we delete the customer record our payment processor holds for you, while the processor keeps the transaction records it must keep by law and we keep records of purchases without your account details. Our security audit log (email address, IP address and browser) is kept for 365 days from the day each entry is recorded, and erased data may remain in our backups for up to 30 days after erasure. Temporary copies that our spreadsheet and document editors store when you import a file into them or export one from them are not tied to your account. They are deleted automatically once they are more than 24 hours old. The AI model providers and the email delivery service we use keep their own short-lived request and delivery logs, under their own retention periods. We send them no account ID, only the content an AI request needs or an email and the address it goes to, so there is no account record at these services for us to delete. Certain provisions of this Agreement, by their nature, will survive termination, including ownership provisions, warranty disclaimers, and limitations of liability.

In some cases, the Company may hold funds or credits for up to 180 days from the date of termination as required by law or risk management practices.

You agree to indemnify and hold the Company, its subsidiaries, affiliates, officers, and employees harmless from any claims or demands made by third parties arising from:

• Your access to or use of the Services;
• Your violation of this Agreement;
• Any infringement by you or anyone using your account of any intellectual property or other right.

This includes damages, liabilities, settlements, costs, and attorneys’ fees.

To the fullest extent permitted by law, in no event shall the Company, its affiliates, licensors, or suppliers be liable for:

1. Any consequential, indirect, special, incidental, or punitive damages;
2. Loss of profits, business, revenue, anticipated savings, or wasted expenditure;
3. Loss of or damage to data, networks, systems, reputation, or goodwill;
4. The cost of procuring substitute goods or services.

To the maximum extent permitted by law, the aggregate liability of the Company and its affiliates under this Agreement shall not exceed the amount actually paid by you to the Company under this Agreement in the three (3) months preceding the event giving rise to the claim.

These limitations apply even if a remedy fails of its essential purpose and regardless of the theory of liability.

To the maximum extent permitted by law, you acknowledge that the Service and all related materials are provided on an “AS IS” and “AS AVAILABLE” basis, with all faults and without warranties of any kind, whether express, implied, or statutory, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, title, or reliability.

The Company does not warrant that:

• The Service will be uninterrupted, secure, or error-free;
• Any defects will be corrected;
• The Service or servers are free of viruses or harmful components;
• Content available through the Service is accurate, complete, or reliable.

You assume all risks associated with your use of the Service.

These Terms are governed by the laws of the United States and, where applicable, the laws of the State of Wisconsin, excluding conflict of law rules. Your use of the Service may also be subject to local, state, national, or international laws.

If you have any concerns or disputes regarding the Service, you agree to first attempt to resolve the dispute informally by contacting the Company.

For European Union (EU) Users

If you are a consumer in the European Union, you may benefit from mandatory provisions of the law of the country in which you reside.

U.S. Federal Government End Use

If you are a U.S. federal government end user, our Service is classified as a “Commercial Item” as defined in 48 C.F.R. § 2.101.

U.S. Legal Compliance

You represent and warrant that:

1. You are not located in a country subject to a U.S. government embargo or designated as a “terrorist-supporting” country.
2. You are not listed on any U.S. government list of prohibited or restricted parties.

Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be modified and interpreted to accomplish its objectives to the greatest extent possible under applicable law, and the remaining provisions will remain in full force and effect.

Waiver

The failure of a party to exercise a right or enforce an obligation under these Terms shall not constitute a waiver of such right or obligation, nor shall it prevent the exercise or enforcement at a later time.

These Terms and Conditions may be translated into other languages. In the event of a dispute, the original English version shall prevail.

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will make reasonable efforts to provide at least 30 days’ notice before the new terms take effect. The determination of what constitutes a material change is at our sole discretion.

By continuing to access or use our Service after revisions become effective, you agree to be bound by the updated Terms. If you do not agree with the new Terms, in whole or in part, you must stop using the Service and the website.

If you have any questions about these Terms and Conditions, you can contact us:

• Company: Nemati AI LLC
• Address: 7343 N Teutonia Ave Unit 7, Milwaukee, WI 53209, United States
• Phone: +1 (971) 400-2132
• Website: https://indox.org
• Email: [email protected]