Page plan · 14 pages

Written for: Board members and staff of a mid-sized public utility

1. 1

   A regional water utility's year in review

   • Welcome to the annual results review for our regional water utility.
   • This review is for board members and staff who shape and deliver our services.
   • We look back at the year, then set out where the utility heads next.
2. 2

   Four parts: core services, new services, smart network, next frontiers

   • The review has four parts, taken in order.
   • Core services: drinking water and wastewater, the base of our mission.
   • New services: offerings added beyond the tap.
   • Smart network and next frontiers: sensor monitoring, then future priorities.
3. 3

   Part one: drinking water and wastewater services

   • Part one covers the services every customer depends on daily.
   • Drinking water and wastewater remain the core of the utility's public duty.
   • We review results across the full service area before looking at how they are delivered.
4. 4

   Headline results across the service area

   • This page gives the headline results for the whole service area.
   • Figures should be read against the targets the board set at the start of the year.
   • Detailed measures follow in the supply and treatment pillars.
   • Any shortfalls are flagged openly, with the follow-up planned.
5. 5

   Two pillars: supply and treatment

   • Supply covers sourcing, storage and delivery of safe drinking water.
   • Treatment covers purifying water and returning cleaned wastewater to the environment.
   • Both pillars must work together for reliable, compliant service.
   • Each pillar relies on skilled crews and well-maintained assets.
6. 6

   Part two: services added beyond the tap

   • Part two looks at services added beyond the tap.
   • These lines extend the utility's value to customers and the community.
   • We review how each one performed in its early period.
7. 7

   How the new service lines grew this year

   • This page shows how the new service lines grew over the year.
   • Growth is judged against the starting point of each line.
   • Strong lines may justify more investment; slower ones need review.
   • The board's guidance on priorities is welcome here.
8. 8

   Part three: a sensor-monitored pipe network

   • Part three introduces a pipe network monitored by sensors.
   • Sensors give earlier warning of leaks, pressure changes and quality issues.
   • Better data lets crews act before small faults become service outages.
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   Five layers of the monitoring system

   • The monitoring system is built in five layers.
   • Sensors in the pipes collect the raw readings.
   • Communication links carry data back to the utility.
   • Storage and analysis turn readings into insight.
   • Dashboards and alerts put that insight in front of operators.
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    Rolling sensors out across the pipe network

    • Sensors are being rolled out across the pipe network in stages.
    • Early zones are chosen where data will help most.
    • Each stage teaches lessons that improve the next one.
    • Example target: 20 percent of mains covered per year (illustrative).
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    Part four: what the utility takes on next

    • Part four looks at what the utility takes on next.
    • We outline growth tracks and how capital will be directed.
    • Choices here shape the coming planning cycle.
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    Growth tracks for the coming planning cycle

    • Growth tracks set the direction for the coming planning cycle.
    • Each track builds on the strengths shown in this year's results.
    • Tracks should be sequenced so delivery capacity is not overstretched.
    • The board is asked to confirm which tracks come first.
13. 13

    Where the capital budget goes first

    • Capital goes first to the work that protects reliable service.
    • Ageing assets and compliance needs take priority.
    • Network monitoring and new services follow where the case is strong.
    • Example split: 60 percent renewal, 40 percent growth (illustrative).
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    Thanks to the crews who keep the water running

    • We thank the crews who keep the water running every day, in all weather.
    • Their work lies behind every result in this review.
    • Questions and discussion from the board and staff are welcome.