911

Request for Taxpayer Advocate Service Assistance (and Application for Taxpayer Assistance Order)

Agency
IRS
Revision
Rev. 6-2026
Fillable fields
57
Pages
5
Official source
IRS form page
Checked
October 21, 2026
Fill 911 online
Page 1 of form 911

Form 911 (sp): Spanish Request for Taxpayer Advocate Service Assistance

Form 911 (sp) is the IRS Spanish version of Form 911, Request for Taxpayer Advocate Service Assistance (and Application for Taxpayer Assistance Order). Its Spanish title is "Solicitud de Ayuda del Servicio del Defensor del Contribuyente (y Solicitud de Orden de Ayuda al Contribuyente)." The fields, the instructions on pages 3 and 4 and the Paperwork Reduction Act notice are all in Spanish. The English edition is Form 911.

The form describes the Taxpayer Advocate Service (TAS) as an independent organization within the IRS that helps taxpayers resolve federal tax problems and protects their rights. It says TAS can help if a federal tax problem is causing a financial difficulty, if the problem could not be resolved with the IRS, or if an IRS system, process or procedure is not working as it should, and that its help is always free for those who qualify.

Page 1 notes that Executive Order 14224 designates English as the official language of the United States, so the English version of any document is the official version. The PDF can be filled out free in the browser on this page and downloaded without an account.

Top of page 1 of Form 911 (sp): Spanish Request for Taxpayer Advocate Service Assistance, as printed by IRS

What's on Form 911 (sp)

Section I, lines 1 to 6

The taxpayer's and spouse's names and identification numbers, current address, daytime phone, email address and fax number.

Lines 7 to 9: contact and language

The preferred way to get updates (email, letter or phone call), consent for voicemail, a contact person, and a preferred language with TTY/TDD and interpreter options.

Lines 10 to 12b: the problem

The tax form number, the tax year or period, a description of the problem and any hardship, and the relief requested.

Lines 13 and 14: signatures

An authorization for TAS to contact third parties, followed by the signature, title and date of the taxpayer or official, and the spouse's signature.

Section II: third party information

Block A for a Form 2848 representative and block B for a Form 8821 designee, each with name, CAF number, address, phone, fax and signature.

Pages 3 to 5: instructions

How to send the form, what happens next, line by line instructions for Sections I and II, and the Paperwork Reduction Act notice.

How to fill out Form 911 (sp)

  1. 1

    Lines 1 to 4

    Enter the name as shown on the tax return, the SSN, ITIN or EIN, the spouse's details for a joint return, the current mailing address and a daytime phone with area code.

  2. 2

    Lines 5 to 7b

    The form says an email address on line 5 is consent to encrypted email, and to leave it blank to avoid email from TAS. Choose a contact method on line 7a, and check 7b only to allow voicemail.

  3. 3

    Lines 8 and 9

    An entity enters the person authorized to act for it. On line 9, note any special communication need, such as sign language, and any language other than English.

  4. 4

    Lines 10 and 11

    Enter the tax return or form involved, for example Form 1040, and the year, quarter or period. The form says a payroll tax problem uses the calendar quarter.

  5. 5

    Lines 12a and 12b

    Describe the problem, the hardship and what the IRS has or has not done. If an IRS delay is over 30 days, give the date of first contact. Then describe the relief requested.

  6. 6

    Sign

    Sign and date on lines 13 and 14. A representative instead completes Section II, enters the CAF number in block 2 and attaches a copy of Form 2848 or 8821.

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Where to send it and what happens next

Email

[email protected]. The form says emailed forms and attachments are not encrypted, and emailing TAS is consent to email as a way to communicate about the request.

Mail

7940 Kentucky Dr. MS 11 G, Florence, KY 41042.

Fax

(855) 828-2723. From abroad, fax 1 (304) 707-9793, which the form says is not toll free for U.S. taxpayers, or use the same email address.

No response in 30 days

The form says to email [email protected] with "Sin respuesta" (No response) in the subject line.

One form per problem

The form says not to send several Forms 911 for the same problem, since this can delay the request.

Deadlines keep running

The form says signing it does not replace any legal or administrative action and does not suspend any period, such as for a Tax Court petition or a Collection Due Process hearing.

Related forms

Who fills out Form 911 (sp)?

  • Individual taxpayers

    Line 1b asks for a Social Security number (SSN) or individual taxpayer identification number (ITIN).

  • Spouses on a joint request

    Lines 2a and 2b hold the spouse's name and number for a joint return. The form says both spouses sign a joint request, and only the requesting spouse signs otherwise.

  • Businesses and other entities

    Entities enter their employer identification number (EIN). The form says a business request is signed by a duly authorized official, who includes a title.

  • Authorized representatives

    A representative fills in blocks 1 to 7 of Section II, signs there and attaches Form 2848, Form 8821 or another power of attorney. The form says the taxpayer does not need to sign then.

  • Not for frivolous arguments

    The form says TAS will not consider frivolous arguments raised on it, and using it for them can bring a $5,000 penalty.

The taxpayer, a spouse on a joint request, a duly authorized official of a business, or an authorized representative completes it. It goes to the Taxpayer Advocate Service, not to a tax return.

Official sources and the blank

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Questions about Form 911

What language is Form 911 (sp) in?

Spanish. It is the IRS Spanish version of Form 911, and the English edition is Form 911. Page 1 says the English version of any federal document is the official version.

Is Taxpayer Advocate Service help free?

The form says TAS help is always free for those who qualify.

Where do I send Form 911 (sp)?

By email to [email protected], by mail to 7940 Kentucky Dr. MS 11 G, Florence, KY 41042, or by fax to (855) 828-2723.

What if TAS does not answer?

The form says that with no response within 30 days, email [email protected] with "Sin respuesta" in the subject line.

Can someone file it for me?

Yes. The form says an authorized representative completes Section II, signs there and attaches Form 2848, Form 8821 or another power of attorney.

How long does it take to complete?

The Paperwork Reduction Act notice gives an average estimated time of 30 minutes.